Monro Cloud – Hosted Zabbix Service Terms of Service
Effective: 19/02/2026
Provider: Monro Cloud (“Monro Cloud”, “we”, “us”, “our”) – https://monrocloud.com
Customer: The entity or person that subscribes to the Service (“Customer”, “you”, “your”)

Purpose and Scope
These Terms of Service (“Terms”) govern Customer’s access to and use of Monro Cloud’s hosted Zabbix monitoring platform and related services (the “Service”), including hosted agents, connectors, dashboards, APIs, white‑label variants, and any ancillary professional services. These Terms constitute the entire agreement between the parties with respect to the Service and supersede prior oral or written agreements to the extent they conflict.

Definitions
Service: Monro Cloud’s hosted Zabbix platform, hosted probes/agents, dashboards, APIs, integrations, white‑label interfaces, and related hosted functionality.
Open Source Components: Zabbix and any other third‑party open‑source software included in the Service.
Downtime: Any period during which the Service is unavailable to Customer for reasons other than Customer’s acts or omissions.
Outage Event: Any incident causing Downtime, missed notifications, degraded performance, data loss, or interruption of monitoring.
Customer Data: Data, configuration, metrics, logs, and other information uploaded, entered, or generated by Customer in connection with the Service.

License and Use
3.1 License Grant. Subject to these Terms and payment of applicable fees, Monro Cloud grants Customer a limited, non‑exclusive, non‑transferable, revocable right to access and use the Service during the subscription term for Customer’s internal business purposes.
3.2 No Transfer of Ownership. Customer acquires no ownership rights in Monro Cloud’s infrastructure, proprietary enhancements, or source code. Open Source Components remain subject to their respective licenses.
3.3 White‑Labeling. If Monro Cloud provides white‑label assets, Customer may use those assets only as expressly permitted in writing. Customer shall not represent that it owns Monro Cloud’s proprietary software or claim rights to Monro Cloud’s proprietary code. Any redistribution, modification, or public display of Open Source Components that could trigger Open Source license obligations must be coordinated in writing with Monro Cloud.
3.4 Open Source Compliance. Customer acknowledges that Zabbix and other Open Source Components are governed by their own licenses (e.g., GPL). Customer is responsible for complying with any obligations that arise from Customer’s redistribution, modification, or public display of Open Source Components.

Service Delivery, Availability, and Maintenance
4.1 As‑Is, As‑Available. The Service is provided on an “as‑is, as‑available” basis. Monro Cloud does not warrant uninterrupted or error‑free operation.
4.2 Third‑Party Infrastructure. Monro Cloud may host the Service on third‑party cloud infrastructure. Monro Cloud’s obligations are subject to the terms and limitations of those third parties.
4.3 Maintenance and Downtime. Monro Cloud may schedule maintenance windows and perform emergency maintenance as reasonably necessary. Customer acknowledges that the Service may be unavailable for maintenance, upgrades, or other operational reasons. Monro Cloud will use commercially reasonable efforts to provide advance notice of scheduled maintenance when practicable.
4.4 Customer Responsibilities. Customer must maintain suitable IT infrastructure, network connectivity, and endpoint configuration to use the Service and is responsible for configuring and testing notification channels and alerting rules.

Security and Data
5.1 Security Measures. Monro Cloud implements commercially reasonable technical and organizational measures to protect Customer Data. Monro Cloud does not guarantee absolute security and cannot warrant that the Service is invulnerable to intrusion, data loss, or other security incidents.
5.2 Customer Data Handling. Monro Cloud will process Customer Data only to provide the Service. Customer is responsible for backing up its configuration, metrics, and logs. Monro Cloud may retain or delete Customer Data after termination in accordance with its data retention policy.
5.3 Incident Response. Monro Cloud will notify Customer of security incidents affecting Customer Data in accordance with applicable law and Monro Cloud’s incident response procedures. Monro Cloud’s notification obligations do not create additional liability beyond what is expressly set out in these Terms.

Support and Service Levels
6.1 Standard Support. Standard support is provided via Monro Cloud’s ticketing system during published support hours. Support scope is limited to assistance with the current Service version and configuration issues.
6.2 Premium Support. Any guaranteed response times, uptime credits, or enhanced service levels require a separate written Service Level Agreement (“SLA”).
6.3 No Implied SLA. Unless a written SLA is executed, Monro Cloud does not promise any specific uptime, response time, or remediation time.

Fees, Billing, and Suspension
7.1 Fees. Customer shall pay fees set out in the subscription order. Fees are invoiced in advance unless otherwise agreed.
7.2 Suspension for Non‑Payment. Monro Cloud may suspend Customer’s access for non‑payment after notice. Suspension does not relieve Customer of payment obligations.
7.3 Taxes. Fees exclude taxes; Customer is responsible for applicable taxes except taxes based on Monro Cloud’s net income.

Customer Warranties and Responsibilities
8.1 Lawful Use. Customer warrants that it will use the Service in compliance with applicable law and these Terms.
8.2 Configuration and Monitoring. Customer is responsible for correct configuration of monitoring, alert thresholds, notification channels, and for validating that alerts are received and acted upon.
8.3 Backups. Customer is responsible for maintaining backups of its configuration and any data it requires after termination.

Indemnification (Customer to Monro Cloud)
9.1 Indemnity. To the fullest extent permitted by law, Customer shall indemnify, defend and hold harmless Monro Cloud and its officers, directors, employees, agents, affiliates, subcontractors and suppliers from and against any and all claims, demands, liabilities, losses, damages, costs and expenses arising out of or related to:
(a) Customer’s use or misuse of the Service, including missed or misconfigured alerts, missed notifications, failure to act on monitoring output, or any reliance on monitoring results;
(b) any Outage Event, Downtime, missed notifications, degraded performance, data loss, or interruption of monitoring claimed by Customer’s end users or third parties;
(c) Customer’s breach of these Terms or violation of law;
(d) Customer’s white‑labeling, redistribution, modification, or public display of Open Source Components or Monro Cloud materials in a manner that triggers third‑party claims;
(e) Customer’s failure to maintain required backups, network configuration, or to follow Monro Cloud’s published minimum requirements.
9.2 Exclusions. The indemnity in Section 9.1 does not apply to claims arising solely from Monro Cloud’s gross negligence or willful misconduct to the extent such liability cannot be excluded by applicable law.

Limitation of Liability
10.1 Disclaimer of Warranties. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MONRO CLOUD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.
10.2 No Liability for Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MONRO CLOUD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF REVENUE, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF MONRO CLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.3 Aggregate Cap. MONRO CLOUD’S AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO MONRO CLOUD UNDER THE APPLICABLE SUBSCRIPTION IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
10.4 Missed Notifications. CUSTOMER ACKNOWLEDGES THAT MISSED NOTIFICATIONS, FALSE POSITIVES, FALSE NEGATIVES, OR DELAYED ALERTS ARE INHERENT RISKS OF MONITORING SYSTEMS. MONRO CLOUD SHALL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, OR CLAIMS ARISING FROM MISSED OR DELAYED NOTIFICATIONS.

Intellectual Property
11.1 Ownership. Monro Cloud retains all right, title and interest in and to the Service, Monro Cloud’s proprietary software, enhancements, and documentation. Customer retains ownership of Customer Data.
11.2 Feedback. Any feedback provided by Customer may be used by Monro Cloud without restriction and becomes Monro Cloud’s property.

Confidentiality
Each party shall keep confidential the other party’s non‑public information disclosed in connection with the Service and shall not disclose it except to employees, contractors, or advisors who need to know and are bound by confidentiality obligations.

Term, Termination, and Effects of Termination
13.1 Term. The subscription term begins on activation and continues for the period selected by Customer. The subscription renews as set out in the subscription order unless terminated in accordance with these Terms.
13.2 Termination for Cause. Either party may terminate for material breach if the breaching party fails to cure within thirty (30) days after written notice.
13.3 Effects of Termination. Upon termination, Customer’s access ends. Monro Cloud may delete Customer Data after any retention period. Customer is responsible for exporting and backing up data prior to termination.

Export, Compliance, and Sanctions
Customer shall comply with all applicable export control, sanctions, and anti‑corruption laws. Monro Cloud may suspend service if Customer is subject to sanctions or export restrictions.

Governing Law and Dispute Resolution
These Terms are governed by the law specified in the subscription order. Disputes shall be resolved as set out in the subscription (e.g., arbitration or courts). If no choice is specified, the laws of [insert jurisdiction] govern.

Miscellaneous
16.1 Assignment. Customer may not assign these Terms without Monro Cloud’s prior written consent. Monro Cloud may assign to an affiliate or successor.
16.2 Notices. Notices shall be sent to the contact details in the subscription order or as otherwise provided.
16.3 Severability. If any provision is held invalid, the remainder remains in force.
16.4 Entire Agreement. These Terms, the subscription order, and any executed SLA constitute the entire agreement between the parties regarding the Service.