Monro Cloud – Privacy Policy Effective Date: 19/02/2026 Operator: Monro Cloud (“Monro Cloud”, “we”, “us”, “our”) Website: https://monrocloud.com Contact: privacy@monrocloud.com A – General Information About How We Process Personal Data Responsible Entity & Contact Details Monro Cloud Email: privacy@monrocloud.com You may contact our Privacy Officer at privacy@monrocloud.com or by mail at the above address marked “Attention: Privacy Officer”. Your Rights Depending on your jurisdiction, you may have the right to: Access the personal data we hold about you Request correction or deletion Request restriction of processing Object to processing Request data portability Withdraw consent at any time Lodge a complaint with a supervisory authority To exercise your rights, contact: privacy@monrocloud.com Withdrawal of Consent & Objection Rights If processing is based on consent, you may withdraw consent at any time with future effect. If processing is based on legitimate interests, you may object for reasons relating to your particular situation. To withdraw or object, email: privacy@monrocloud.com B – Data Processing When Visiting Our Website Technical Provision of the Website When you visit monrocloud.com, we automatically process: IP address Date and time of access Browser type and version Operating system Referrer URL Pages viewed Amount of data transferred Connection success/failure indicators This processing is necessary to deliver the website and ensure stability and security. We also use strictly necessary cookies to operate the site. Consent Management Tool Pseudonymised Usage Analytics We use analytics tools to understand how visitors use our site. Tools may include: Google Analytics Microsoft Clarity Anonymous User Characteristics We may generate an anonymous user ID to group page interactions into anonymous usage profiles. Fraud Detection We may use fraud‑prevention services to detect invalid traffic such as click fraud. C – Data Processing by Sales Partners If you purchase Monro Cloud services through a reseller, they may transmit your: Name Email address Company details Billing information We use this data to create your account and provide access to the hosted Zabbix service. D – Data Processing When Using Web Services Newsletter Registration We process your email address and optional name to send newsletters. You may unsubscribe at any time. Trial Accounts & Freeware We process your email, name, phone number, company, and installation details to provide access, onboarding, and support. Contact Forms & Website Chat We process: Name Email Company Phone Message content Technical metadata Stored for up to 12 months unless communication continues. Online Training Registration We process your name, email, phone number, company, and payment details to administer training sessions. Knowledge Base Registration We process your email and any other data you provide when creating an account. E – Data Processing for Purchases Account Registration We create an account using your email, phone number, OTP and company details. Order Processing We process: Name Address Email Payment details (via third‑party processors) Purchase history Used to process payments, issue invoices, and provide access. Payment Execution Payments are processed by third‑party providers such as Stripe or PayPal. We do not store full credit card details. Credit Checks If you choose invoice billing, we may perform a credit check. F – Data Processing When Using Monro Cloud Services Service Operation & Usage Statistics Our hosted Zabbix service may process: Monitoring configuration Hostnames, IPs, URLs you choose to monitor Alerting rules Metrics and performance data Log data API usage Device identifiers We may generate anonymised or aggregated statistics to improve the service. Notifications & Alerts To deliver alerts, we process: Email addresses Phone numbers (if SMS alerts are used) Alert content Event metadata Support Interactions If you contact support, we may process diagnostic logs, configuration exports, screenshots, and support bundles. Webinars & Remote Sessions Third‑party tools may process IP addresses, device information, and usage metadata. Marketing to Existing Customers If you are a customer, we may send product updates or offers. You may opt out at any time. G – Data Retention We retain personal data only as long as necessary for: Contract performance Legal obligations Security and fraud prevention Legitimate business interests After expiry, data is securely deleted or anonymised. H – International Transfers We may transfer data to service providers outside your jurisdiction. Where required, we use Standard Contractual Clauses or other lawful mechanisms. I – Security Measures We implement technical and organisational measures including: Encryption Access controls Logging and monitoring Regular updates Segregation of customer data Incident response procedures J – Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available at: https://monrocloud.com/